At Florist Sidcup, we are dedicated to delivering the highest quality fresh flowers to households and businesses throughout the Sidcup area. As your trusted, local florist, every order is crafted with care and delivered promptly to ensure peak freshness and beautiful presentation upon arrival.
If your flowers arrive damaged or not in perfect condition, please accept our sincerest apologies. Our team carefully inspects every bouquet before dispatch, but on rare occasions, flowers may get damaged during transit. Should this occur, please notify us as soon as possible, ideally within 24 hours of delivery, and retain the original packaging and product for assessment. This enables us to investigate the issue appropriately and offer a swift resolution.
We stand by our Freshness Guarantee for every bouquet delivered in Sidcup. Our flowers are sourced daily and arranged to order, offering you vibrant, long-lasting displays. We guarantee that your flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the care instructions included. If you experience any concerns about the freshness of your flowers within this window, do let us know promptly. Our goal is to ensure your complete satisfaction with every purchase.
Customer satisfaction is at the heart of our service. If your flowers are found to be damaged on arrival or do not meet our freshness standard within the guarantee window, you are entitled to a replacement bouquet or a refund. When requesting a refund or replacement, we may ask for a photo of the arrangement received to help us understand the issue and prevent it in the future. Once reviewed, we will arrange a prompt refund to your original payment method, or organise a replacement delivery at no additional cost to you.
We take all feedback seriously and use it to improve our service. If you have a complaint or are unhappy with any aspect of your experience, please contact us directly. Share as much detail as possible, including the delivery date, order number, and nature of your complaint. Our team will acknowledge your complaint within one working day and aim to resolve the matter within three working days. Should further investigation be required, we will keep you updated until a satisfactory outcome is reached.
Florist Sidcup is proud to support our community as a reliable local business. Our commitment to quality, reliability, and fresh flowers has made us a favourite for both households and local businesses. Thank you for putting your trust in Florist Sidcup—we look forward to brightening your day with outstanding floral arrangements and caring customer support.
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