Welcome to Florist Sidcup’s online shop, your local destination for beautiful flower arrangements and efficient online flower delivery in Sidcup and surrounding areas. These Terms & Conditions outline the rules and regulations for use of our website, order placement, payments, cancellations, liability, and governing law. By placing an order on our website, you acknowledge understanding, acceptance, and agreement to these Terms & Conditions, which are designed to ensure transparency, quality service, and customer satisfaction. Please read them carefully before proceeding with your transaction. These terms apply to all customers using our online service in Sidcup and neighbouring districts.
Our website is intended for customers wishing to order flowers for delivery within Sidcup and its surrounding areas. You must be aged 18 or above and possess a valid payment method to place an order. By using our online flower delivery service, you warrant you are legally capable of entering into binding contracts and that all information you provide is accurate and complete.
Florist Sidcup offers a variety of fresh flowers, floral arrangements, gift bouquets, and related products for online order and delivery. Whilst we make every effort to display images and descriptions that represent our products accurately, all products are subject to availability as flowers are natural and seasonal variations may occur. Accordingly, we reserve the right to substitute any item with one of equal or greater value and quality when necessary, particularly to maintain freshness or due to stock variances.
Our online order process is designed for your convenience and transparency:
Florist Sidcup reserves the right to refuse or cancel any order where products are unavailable, payment details are invalid, fraud is suspected, or for any other reasonable cause. In such cases, you will be notified promptly and a full refund issued where applicable.
We pride ourselves on efficient delivery, covering Sidcup and selected areas nearby. During the checkout process, you will be prompted to choose your preferred delivery date. We aim to meet requested dates but cannot guarantee delivery times, especially during peak periods (e.g., Valentine’s Day, Mother’s Day). Orders are delivered either by our own drivers or trusted couriers.
Same-day delivery may be available on certain products if orders are placed before the cut-off time (specified on our website). Please check at point of order. We are not liable for any delays due to unforeseen circumstances beyond our control such as severe weather, road closures, or recipient unavailability.
Where delivery is not possible due to inaccurate address details, or if the recipient is not present, we will attempt to leave flowers in a safe place or with a neighbour, if feasible, and provide notification. If re-delivery or collection is required, additional charges may apply at our discretion.
Payment must be made in full at the time of ordering via our secure online payment system. We accept most major debit and credit cards, as indicated during checkout. All prices are quoted in Pounds Sterling (£) and include VAT where applicable. A summary of charges, including any delivery fees, will be displayed before you confirm your order.
Your payment information will be processed securely and is not stored on our servers beyond the transaction completion. We reserve the right to update prices at any time; however, once your order is placed and confirmed, the price will not change except in cases of manifest error which will be communicated promptly.
Cancellations or amendments to orders may be made by contacting us directly, provided your request is received before the order has been prepared or dispatched. Once flowers have been arranged or are en route for delivery, amendments cannot be guaranteed. In case your request is too late, we cannot offer a refund or exchange except where required by law.
Should you wish to cancel an order before preparation, you will receive a full refund. Refunds are processed within a reasonable timeframe to your original payment method. Please review all details at checkout to avoid issues requiring amendments or cancellation.
Due to the perishable nature of flowers and plants, returns are only considered where goods are received damaged, incorrect, or substantially not as described.
If you believe your order is unsatisfactory on arrival, please contact us as soon as possible on the day of delivery or within 24 hours, providing photographic evidence where possible. We will assess each case individually and may offer a replacement or refund at our discretion.
Complaints regarding non-delivery should also be made within 24 hours of the scheduled delivery date so we can investigate and resolve the issue swiftly. Your satisfaction with our Sidcup flower delivery is of utmost importance.
Florist Sidcup is dedicated to delivering a high standard of customer service. However, to the maximum extent permitted by law, our liability for any direct, indirect, or consequential loss or damage arising from the supply, non-supply, or use of our products or services (including delivery) is limited to the amount paid for the relevant order.
We do not exclude liability for death or personal injury resulting from our negligence, for fraud, or for any matter which it would be unlawful to exclude or restrict. Floral arrangements and products are intended for decorative purposes only and should not be consumed unless specifically described as edible.
Florist Sidcup shall not be liable for any loss, delays, or non-performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or supply chain disruptions. Where such circumstances cause a delay or failure, we will notify you as soon as practicable and, where possible, arrange alternative solutions or refunds if appropriate.
All content on the Florist Sidcup website, including product photographs, descriptions, branding, and logos, is protected by intellectual property laws and remains the property of Florist Sidcup or our licensors. Use of our website or its content for anything other than personal, non-commercial purposes is strictly prohibited without our express, written permission.
Your privacy is important to us. By placing an order, you consent to the collection and processing of your personal information for the purpose of fulfilling your order and providing customer service. We commit to handling your information securely and in accordance with applicable UK data protection regulations. We do not pass your details to third parties except as necessary to fulfil your order or where required by law.
Florist Sidcup reserves the right to update or amend these Terms & Conditions at any time. When changes are made, the revised version will be posted on our website and will apply to all future orders. It is your responsibility to check these terms before placing new orders.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By using our online flower delivery service, you agree that any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is deemed invalid or unenforceable by a court or regulatory authority, the remaining provisions will continue to be fully valid and enforceable, and all parts of these terms shall be interpreted so as to give effect to their original intent. These terms represent the full agreement between you and Florist Sidcup regarding your online order and supersede any prior agreement or understanding.
Thank you for choosing Florist Sidcup for your online flower delivery in Sidcup and the surrounding areas. We value your trust and will do our best to provide beautiful blooms and excellent service every time.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sidcup, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sidcup.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
